Your Questions, Answered

Everything you need to know about Vaebo for a seamless experience.

Shipping and Delivery

How long will my order take to arrive?

Every order is packed and dispatched within 1 to 2 business days. Delivery typically arrives within 6 to 12 business days depending on your location.

How do I track my order?

Once your order has shipped you will receive a tracking number by email. Use it to follow your delivery at any time.

Do you ship internationally?

Yes. We currently ship to the United States, Australia, Canada, Denmark, Finland, Germany, Ireland, Netherlands, New Zealand, Norway, Sweden, and the United Kingdom.

Returns and Guarantee

What if I am not satisfied with my purchase?

We offer a 90-day risk-free trial. If you are not satisfied for any reason, contact us at hi@vaebo.com within 90 days of receiving your order for a full refund. The item must be returned to process the refund.

Is my order covered by a warranty?

Yes. Every Vaebo Pro Mini comes with a 1-year warranty. If your device has a defect or stops working, reach out to us at hi@vaebo.com and we will make it right.

How do I contact support?

Email us at hi@vaebo.com. We respond to every email within 24 to 48 hours, Monday to Saturday. Please include your order number and the email address used when placing your order to help us resolve your request faster.

Orders and Payments

How does the current offer work?

During our Summer Sale, every order of the Vaebo Pro Mini includes the Premium Hands-Free Belt Strap and the Lymphatic Drainage and Recovery Guide completely free. This is a limited time offer and may end at any time.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Shop Pay which also allows you to split your purchase into multiple payments.

Is my payment secure?

Yes. All transactions are processed through Shopify's secure checkout, which is encrypted and fully PCI compliant. Your payment information is never stored on our servers.

Can I modify or cancel my order?

You have 24 hours from the time of purchase to modify or cancel your order. After that, your order enters fulfillment and we are unable to make changes. Contact us immediately at hi@vaebo.com if you need to make a change.

Do you offer any discounts?

We occasionally offer special discounts. Reach out to our team at hi@vaebo.com and we will do our best to help.